Shipping and Return Policy

Shipping:

The Horizon Outlet ships to all 50 states. Extra shipping charges and restrictions apply to orders shipped to Alaska, Hawaii and Puerto Rico. We do not ship internationally.

The Horizon Outlet is not responsible for lost or stolen packages.

Normal shipping: Most orders are sent via FedEx. A Horizon Outlet customer can expect to receive a package within 2-4 days from the date of shipping, depending on where they are located in the United States. The Horizon Outlet normally processes orders within 72 business hours upon receipt of the order unless there are items out of stock and need to be backordered. Therefore, a customer’s order will be processed and shipped within 7- 10 business days. Orders $200 or more will be sent by “Direct Signature Required” with a fee of $3.50 being passed along to the customer. Some orders may be shipped in multiple boxes and/or come from different warehouses depending on in stock and backorder item availability.

Returns:

If for some reason you are not satisfied with your purchase or it is received damaged, returns and exchanges can be made by mail up to 30 days of the date of purchase. After 30 days, NO returns will be accepted and NO refunds will be processed. A refund/credit of the item will be given to the customer’s merchant credit card. This will be reflected on the customers next months billing cycle. Swimwear, undergarments, Video Games/CDs/DVDs, clearance items, and any item showing visible wear and tear are non-refundable/non-returnable.

Shipping and processing is non-refundable.

The customer is responsible for return shipping and handling fees. We strongly urge customers to cover items being returned with shipping insurance through their carrier. We are not responsible for returned items lost or undelivered.

Damaged Items:

Customers should contact customer service immediately at 1-800-251-6144, Monday through Friday, 8:30 a.m. to 9:00 p.m. to report items received damaged, confirming that the damage happened in shipping and is not the result of use or misuse of the product.

Please include the Return Authorization Form provided with the order. Affix shipping label and mail package to the following address:

Horizon Outlet
PO Box 1275
Indiana, PA 15701